Our good friends over at Intercom have posted a great writeup on how to be strategic about collecting customer feedback.
Feedback - 3 rules for collecting it from customers
22 Jul 2012
Things I Learned at PhoneGap Day
21 Jul 2012
With the release of 2.0, I decided to give PhoneGap another look and head off to the launch talks. Here is a list of what I found interesting…
Mobile - Getting all of our content on mobile
20 Jul 2012
First order business is getting all of our content on mobile, in a format that’s readable, navigable, and searchable. Someone called me out recently for calling that “content strategy,” suggesting that making that happen isn’t really a “strategy.” You know what? It’s not. It’s tactical, it’s wonky, and it’s hard work. It’s also our most important job.
If I could prioritize the efforts of our community over the next 3-5 years, I’d spend 80% of our efforts on the problem of cleaning up our desktop content and getting it all (at least, all the good stuff) onto mobile. Let’s use our 20% experimental time to explore how to prioritize content differently based on what we think we can intuit about user intention based on device and location. And let’s give each of those problems the appropriate weight in our discussions.
Six Things You Need to Know About Your Users
19 Jul 2012
This whitepaper from Box UK combines psychological research with years of experience consulting on website usability to provide valuable insight into the online activities and decision-making of users. Focusing on six key areas, they reveal how wider behavioural trends affect our online interactions and offers clear and concise recommendations on how to use this information to improve user experience.
School’s Out...For Now
17 Jul 2012
As Alice Cooper put it so eloquently, school may be out for summer, but it’s most certainly not forever. While kids are busy with summer activities and teachers are taking their much needed breaks, some of us have been busy. With our design help TCI, a K-12 publishing company, released their new online tools for students and teachers, primed and ready for the 2012-2013 school year.
How Complex Systems Fail
16 Jul 2012
This short treatise explains how the human element both contributes to and protects the failure of complex systems.
Does social media improve the bottom line?
16 Jul 2012
“A significant majority of companies that had invested in social media marketing campaigns reported a positive shift in their bottom line. Companies that had developed an extensive social media presence reported a return on investment that was more than four times that of companies that had pursued little or no social networking activity.”
Does this suggest that social media campaigns are effective, or that the kind of companies that invest in social media are more likely to improve their bottom line, or both?
Happy Birthday Carl!
16 Jul 2012
Today we celebrated Carl’s birthday!
Correction – Today, we celebrated having missed Carl’s birthday, which was yesterday. Carl, being a good sport, promised that he would one day be able to move on past this disappointment, and hopefully lead a life similar to the one he had before.
Nexus 7 Unboxing Montage
16 Jul 2012
A comedic look at unboxing the new Nexus 7 Android tablet.
Make It Happen: YACHT
13 Jul 2012
Was pleasantly amused to see this appear on YACHT’s Instagram feed a few weeks ago. Perhaps you’ve heard their music before.
They #MakeItHappen.