Photo  |  Misc


4 Jun 2012


Dear WebEX,

We’ve been testing out a few conference systems and first went with WebEX as several of our clients/partners seem to use it, but after a few calls, it seemed like a lot of moaning and groaning on our end about having to navigate their UI.

We’ve since settled on GoToMeeting as their tools/interface feel much easier to interact with.

So, today… I went through your cancellation process, which required me to call and wait on hold for 20 minutes, talk with one of your agents, explain why we wanted to cancel, turn down their offer for free training of using their tool, and eventually wait for my confirmation email. I’ve gone ahead and provided it for you.

I’ll give you some credit though. When I first compared WebEX vs GoToMeeting, I found your marketing/sales pitch to be more compelling, so pulled my credit card out for you first. However, once you gave me access to my new account, It was nothing but headaches and annoyances for the team. Very difficult tools to interact with… the epitome of a web tool designed by technical people who lack much empathy for the end-user. I worry that you’re losing a lot of customers for similar reasons… and would encourage you to have some of your usability experts focus on your online scheduling/planning tools as it was too painful for us to work with.


Photo  |  Studio

Clients visiting

18 May 2012

Clients visiting

We had Andy Sanders from Contiki visit with us for a few days this week. This morning, Gary and I took him for a hike in the Columbia Gorge and stopped by Multnomah Falls.

Thanks for visiting Andy, we look forward to seeing you again soon!

Photo  |  Studio

Heading to London

12 Apr 2012

Heading to London


Joshua and I are en route to London to visit with clients.

We’ll be around until April 20th, so if you’re looking for an opportunity to meet with us to discuss your project, don’t hesitate to get in touch.

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